Privacy policy

This Privacy Policy explains what personal information we collect when you visit or buy from chewvox.com, why we collect it, and what we do with it. The site is operated by U-ZHEN INTERNATIONAL (HK) CO., LIMITED, trading as Chewvox, of RM18, 27/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong SAR. In this policy, "we" and "us" mean that company.

Information you give us

When you place an order we collect your name, billing and shipping address, email address, and the contents of your order. Payment card details are entered directly into our payment provider's systems and are never stored by us or visible to us. If you email us or subscribe to our emails, we keep the address you gave and what you wrote.

Information collected automatically

When you browse the site we collect device and usage information: IP address, browser and device type, operating system, referring site, pages viewed, and time spent. This is collected through cookies, pixels and similar technologies.

How we use it

To take payment, fulfil and deliver your order, send order updates, answer your questions, handle returns, detect and prevent fraud, meet our legal obligations, understand how the site is used so we can improve it, and — where you have not opted out — to show you advertising.

Who we share it with

We share personal information only with parties that need it to provide our service: Shopify, which hosts this store; our payment processors; our shipping carriers and fulfilment partners; our email provider; and our analytics and advertising partners. We do not sell your personal information.

Advertising partners

We work with advertising partners who use cookies, device identifiers and similar technologies to measure how our ads perform and to show you advertising that is more relevant to you. This may involve sharing identifiers such as a hashed email address, an advertising ID or an IP address with those partners.

One of those partners is AppLovin. For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy/.

Your choices

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@chewvox.com and we will respond within 30 days. You can unsubscribe from marketing email at any time using the link in any message. You can control cookies through your browser settings, and you can limit ad tracking through your device settings.

How long we keep it

We keep order records for as long as we need them to run the business and to meet tax and accounting obligations, normally seven years. Marketing contacts are kept until you unsubscribe.

International transfers

We are based in Hong Kong and our service providers operate in several countries, so your information may be processed outside the country you live in. Where that happens we take steps to ensure it remains protected.

Children

This store is not intended for children and we do not knowingly collect personal information from anyone under 18.

Security

We use industry-standard measures to protect personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.