Payment & security
Your card details never reach us.
Payment is handled by the provider shown at checkout, using their own security and fraud controls. We see that an order was paid for. We do not see, and do not store, the card that paid for it.
- Who takes the paymentThe provider shown at checkout
- Card details in our recordsNone
- Methods availableVary by country, currency and device
- Total shown before you payPrice, shipping and tax
- SupportEmail, Monday to Friday
What you can pay with
Chewvox accepts the payment methods displayed during checkout. Depending on your location, currency, device and the payment services available to you, those may include major credit cards, debit cards and other supported methods. The list is not the same everywhere, which is why we show it at checkout rather than promising it here.
Payments are processed through third-party payment providers under their own security and fraud-prevention controls.
What the checkout protects
In transit
Sensitive information is protected while it travels between your browser and the payment system.
At rest
Complete card details are held by the payment provider. They are not written into our store records.
Your order data
Personal and order information is kept under the same controls as the payment itself.
Against fraud
Checks run to detect and reduce the risk of unauthorised or fraudulent transactions before an order is accepted.
Holds, declines and verification
Why is there a pending charge that isn’t an order?
Your bank may place a temporary authorisation or pending hold when you attempt a purchase. A pending authorisation is not the same thing as a completed charge, and how long it takes to clear is decided by your bank, not by us.
Why was my payment declined?
Some orders are held for payment authorisation, fraud review or additional verification before processing. Your bank or card issuer may also request verification or decline a transaction under its own rules — and when it does, it does not tell us why.
Will you contact me if something needs checking?
Yes, by email, using the address you gave at checkout. That is the only way we will ever get in touch about an order.
If something goes wrong
For a declined payment, an unexpected pending authorisation, a possible duplicate charge or a checkout error, email info@chewvox.com with:
- Order numberIf you have one
- Email addressThe one used at checkout
- What happenedA brief description
- The transactionApproximate date and amount
We will review it and help as quickly as we can. Anything involving an authorisation hold, a declined transaction or card-account activity usually needs your bank’s involvement as well as ours — there is a limit to what we can see from our side.
Never send us your card number
Do not send complete card numbers, card security codes or account passwords by email, to us or to anyone else. We will never ask you for them. If a message claiming to be from Chewvox asks for any of those, it is not from us — forward it to info@chewvox.com and we will tell you.
Pricing and bank charges
The product price, shipping, any tax and the order total are all shown during checkout before you submit payment. Nothing is added after that point.
Foreign transaction fees, currency conversion charges, instalment fees and similar costs are set by your bank or card issuer. We do not control them, we do not receive them, and we cannot refund them.
Protecting yourself
Pay on a trusted device
Use a device and network you control. Public Wi-Fi is not the place to enter card details.
Use strong, unique passwords
Keep account passwords private and do not reuse them across shops.
Read the confirmation
Check the payment and order confirmation against what you expected to be charged.
Report anything odd
If you get a suspicious message referring to a Chewvox order, tell us before you act on it.
Questions about a payment
Email info@chewvox.com. Support runs Monday to Friday, email only, so nothing falls between two desks. We reply within one business day.
Chewvox is a trading name of U-ZHEN INTERNATIONAL (HK) CO., LIMITED, a company registered in the Hong Kong Special Administrative Region.