Contact
One inbox, and a person reads it.
Email is the only support channel we run. That is deliberate — one queue means nothing falls between two desks, and the person who answers you can see the whole thread.
- Emailinfo@chewvox.com
- HoursMonday to Friday
- Reply timeWithin one business day
- Other channelsNone — email only
What to put in the email
Include these and we can usually answer on the first reply instead of asking you for more.
Your order number
It is in your order confirmation email. Without it we are searching by name, which is slower and less certain.
The email address you ordered with
If you are writing from a different address, say so — otherwise we cannot match you to the order.
Photos, if something is wrong with the item
A photo of the problem and one of the whole toy. It is almost always faster than describing it.
Common reasons to write
Damaged, incomplete, or not what you ordered
Send the order number and photos. We will sort it — and where the fault is ours, we cover the return postage rather than asking you to.
A return or exchange
Write to us before you send anything back, so we can tell you where it needs to go. You have 30 days from the day your order arrives. Items must be unused and clean — a toy that has already been given to a dog cannot be returned, and we would rather say so now than after you have paid the postage.
Choosing between two sizes
Tell us your dog’s weight and breed and we will tell you which one we would send. Sizes run from S/M up to XL.
A payment question
Include the approximate date and amount. See Payment & Security for what we can and cannot see from our side.
What we will never ask you for
We will never ask for a full card number, a card security code, or an account password — not by email, not by any other route. If a message claiming to be from Chewvox asks for any of them, it is not from us. Forward it to info@chewvox.com and we will confirm.
Company details
Chewvox is a trading name of U-ZHEN INTERNATIONAL (HK) CO., LIMITED, a company registered in the Hong Kong Special Administrative Region.
Registered address: Room 18, 27/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong SAR
The address above is our registered office, not a returns address. Return instructions are sent by email once a return has been agreed — please do not post anything there without writing to us first.